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— Saunders Farms — Returns
Return &
refunds
At Saunders Farms, we’re committed to providing high-quality equipment, and your satisfaction is our priority. While we deliver heavy equipment, we understand there may be times when you need to return a product. Please read our return policy carefully.
30 days
Refund processing time
New & unused
Required condition
Inspected
Every return reviewed
01
Return Conditions
To be eligible for a return, the heavy equipment must meet the following conditions:
⇒ To be eligible for a return, the heavy equipment must meet the following conditions:
⇒ It must be returned with all accessories, documentation, manuals, and original papers, in the same condition as when delivered.
⇒ If the equipment has been used or altered in any way, returns will not be accepted.
02
How to Return Heavy Equipment
To return heavy equipment, please follow these steps:
⇒ Contact us at sales@saundersfarms.net or (662) 428-2818 to inform us of your intention to return the product.
⇒ Provide your order details — order number, type of equipment, and reason for return.
⇒ We’ll assess eligibility for the return and provide you with detailed instructions on how to return the equipment.
⇒ The equipment must be returned to the address we provide. In some cases, you may need to work with a specialized transport service.
03
Return Shipping Costs
If the equipment being returned is defective due to manufacturing issues or does not meet the order specifications, Saunders Farms will cover the return shipping costs and the replacement of the equipment.
04
Refunds
Once the returned equipment is received and inspected, the refund will be processed within 30 business days. The refund will be issued to the same payment method used for the original purchase, unless otherwise agreed.
Please note that the inspection process for heavy equipment may take longer due to its size and complexity.
Questions About a Return?
Reach out and we’ll guide you through the process. We’re here to assist you every step of the way.
Reliable heavy equipment, honest advice, and a team that stands behind every machine.